Frequently asked questions

Pick a listing, select your dates, add any extras, and check out. Your card is authorized at checkout but not charged until the host accepts. If the host declines or doesn’t respond in 24 hours, the hold is released automatically.

At the moment the host accepts your booking. Before that, only a temporary authorization sits on your card.

Yes — each listing has a cancellation policy (Flexible, 75%, 50%, or Non-refundable). The refund you get depends on the policy and how far in advance you cancel. The exact terms are shown before you confirm.

Hosts can file a damage claim within 48 hours of return. They’ll need photos and a description. You’ll be notified and have a chance to respond before any charge is processed.

Use the in-app messages thread on the booking detail page — that’s the fastest channel for time-sensitive stuff. For account or payment issues, email support@collectsisu.com.

Via Stripe Connect Express. You’ll go through a one-time identity verification when you list, then payouts land in your bank account two business days after each booking completes.

We take a service fee on each booking that’s shown to both the guest and host before they confirm. We never charge listing fees, monthly fees, or hidden costs.

Yes. Go to Account → Availability and add the date ranges you’re busy. Your listings won’t appear in search for those dates.

Mark the booking as Overdue from the booking detail page, then file a damage/loss claim. Our team will mediate and can authorize a charge against the security deposit (if your policy includes one) and pursue further action when warranted.

Anytime. Go to Account → My listings → tap a listing → edit. Changes take effect immediately for new bookings; existing bookings keep the terms they were booked under.

Right now, no. You sign in with whichever provider you used originally. If you want to add a password, contact support and we can help merge accounts.

Use the password reset flow on the sign-in page. We’ll email you a link.

Check your spam folder; look for sender @collectsisu.com. If still missing, verify your email is correct in Account → Contact details and ensure you’ve marked our domain as a safe sender.

Yes — iOS app is in the App Store. Search “Collect Sisu.” Android is in progress.