Help
How can we help?
We aim to respond within one business day. If your booking is happening in the next 24 hours, please mark your email subject “URGENT” and we’ll prioritize it.
Booking issues
In-flight booking problems (host hasn't accepted, payment failed, exchange or return question).
support@collectsisu.comHost & payouts
Listing approval, Stripe Connect onboarding, payout timing, damage claims.
hosts@collectsisu.comAccount & privacy
Password resets, account merges, deletion requests, data export.
privacy@collectsisu.comDelete your Collect Sisu account
The fastest way is in the app: Account → Settings → Delete account (you’ll confirm with your password). Not signed in on a phone? Email privacy@collectsisu.com from your account’s email address with the subject “Delete my account” and we’ll take care of it.
What happens next: your account and listings are scheduled for deletion with a 30-day grace period — sign back in any time before then to cancel. After that, your personal information (name, email, phone, photo, bio) is permanently removed, sign-in is disabled, and notifications stop. Booking and payment records, reviews, and messages are retained in anonymized form — financial records we’re required to keep, with nothing personally identifying attached. You can also request an export of your data, or deletion of specific data without closing your account, at the same email.
Quick links
- FAQ — answers to the most common questions
- Host guidelines — what we expect from hosts
- Seller guide — getting started as a host
- Terms of service
- Privacy policy
For active bookings, use in-app messages first
Every active booking has a messages thread you can reach from the booking detail page. That’s the fastest way to coordinate with the other party. Loop us in by email if you need our help to mediate.