Host & Vendor Guidelines

These guidelines exist to keep Collect Sisu a place people trust. By listing on the platform, you agree to follow them in addition to our Terms of Service. Repeated or serious violations can result in listings being closed or accounts being suspended.

Listing quality

• Honest descriptions. Photos and text should match what the Guest actually receives. Show wear and tear; don’t stage with props that aren’t included.
• At least six photos per listing. Bright, well-lit shots from multiple angles. Include the item in use where possible.
• Specific, scannable titles. “6-foot rectangular folding tables (set of 10)” beats “Tables.”
• Real availability. Update your calendar promptly. Don’t list items that are already booked off-platform.

Pricing

• Price honestly. Don’t list at one price and add hidden fees later.
• If you have add-ons (delivery, setup, extra hours), list them as add-ons rather than rolling them in.
• If your pricing is per-day, the system calculates units from the booking window — don’t double-charge.

Communication

• Respond to inquiries within 24 hours. Hosts who consistently respond fast see more bookings.
• Keep all communication on the platform until the booking is confirmed. Off-platform messaging breaks our ability to help with disputes.
• Be professional. Discriminatory or harassing messages are grounds for removal.

Booking lifecycle

• Accept or decline promptly. The system gives you 24 hours; faster is better.
• Confirm exchange. Mark the booking as “Exchanged” (or “Performed” for services) when the Guest takes possession.
• Confirm return. Mark “Confirm Return” once items come back in expected condition.
• Damage claims. If something comes back damaged, file a claim through the booking page with photos and a description within 48 hours of return.

Cancellations

Pick the cancellation tier that fits your business. Guests see this before they book. Don’t cancel accepted bookings unless absolutely necessary — host-initiated cancellations can result in penalties under the cancellation policy you chose.

Insurance & safety

• You are responsible for maintaining any insurance required by your jurisdiction or by the nature of your offering.
• Service providers (catering, alcohol, food trucks, etc.) must hold all required licenses and permits.
• Inflatables, large structures, electrical setups, and similar items must comply with local safety regulations.

Payouts

• Payouts run through Stripe Connect Express. You must complete identity verification before you can receive funds.
• Standard payouts arrive in your bank account 2 business days after a booking completes.
• Collect Sisu does not hold funds beyond the standard hold period required by Stripe.

Prohibited listings

You may not list:

• Anything illegal in the jurisdiction where the booking takes place
• Weapons, ammunition, or anything designed to cause harm
• Counterfeit or stolen items
• Services that require certification you don’t hold
• Tobacco, controlled substances, or items intended for substance use
• Adult or sexually explicit content

Reviews

Reviews are blind — neither party sees the other’s until both have submitted or 14 days have passed. Don’t pressure Guests for positive reviews; don’t leave retaliatory negative reviews.

Getting help

Email support@collectsisu.com or use the in-app messages thread on any active booking. For urgent booking-day issues, in-app messages are the fastest channel.